Terms & Conditions
1. Acceptance of Terms
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between your organization ("Employer", "Customer", "You") and JetSmart IT Services ("JetSmart", "Company", "We", "Us"), governing your deployment and use of the Intellitrack Employee Monitoring Software, desktop client agents, web administration portal, live screen tracking APIs, and time analytics platform (collectively, the "Services").
BY DOWNLOADING, INSTALLING, OR DEPLOYING INTELLITRACK AGENTS ON ANY COMPUTER OR WORKSTATION, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY UNINSTALL THE AGENT AGENTS AND DISCONTINUE USE.
2. Product Ownership & Company Structure
Intellitrack is an in-house built, proprietary workforce analytics software product developed, maintained, and operated directly by JetSmart IT Services. All legal rights, software copyrights, patents, operational SLAs, and billing obligations are held and managed by JetSmart IT Services.
3. Description of Employee Monitoring Services
Intellitrack provides cloud-based workforce analytics software designed to track employee active work hours, measure application and website usage, capture periodic encrypted desktop screenshots, detect idle time, and generate automated timesheet reports for remote, hybrid, and in-office teams.
4. Employer Authorization & Legal Employee Notice
Compliance & Notice Warranties: Customer explicitly warrants that it possesses full legal authority under applicable local, national, and international labor laws to monitor the devices, workstations, communications, and activities of its employees, contractors, and staff.
- Customer is strictly responsible for providing appropriate workplace notices, obtaining required employee consents, and complying with applicable labor union or privacy disclosures prior to deploying Intellitrack agents.
- Customer agrees to configure Privacy Blur settings for sensitive employee inputs where required by local employment regulations.
5. Admin Account Security & Permissions
Customer is responsible for assigning administrator roles, manager permissions, and access privileges within the Intellitrack admin dashboard. Customer assumes full liability for all actions, screenshot views, time edits, and user suspensions executed under its authorized credentials.
6. Subscription Fees & Per-User Licensing
Access to Intellitrack requires an active per-monitored-user subscription managed through JetSmart IT Services. Subscriptions are billed in advance on a monthly or annual recurring basis.
User Tier Adjustments: Customer may add or remove monitored user seats at any time during the billing cycle, with pro-rated adjustments reflected on subsequent JetSmart invoices. Payments are non-refundable except as required by law.
7. Acceptable Monitoring Policy
Customer agrees to use Intellitrack exclusively for legitimate business, productivity, payroll verification, and cybersecurity compliance purposes. Customer shall NOT:
- Install desktop monitoring agents on personal devices without explicit owner consent or legal authorization.
- Use screenshot capture features to harvest personal passwords, banking credentials, or private non-work activity.
- Attempt to bypass, disable, or tamper with Intellitrack encryption algorithms or data transmission protocols.
8. Intellectual Property Rights
The Intellitrack monitoring desktop agents, web portal, analytics engines, trade secrets, logos, and UI code are the exclusive intellectual property of JetSmart IT Services and protected under international copyright and software patent laws.
9. Customer & Employee Data Ownership
Customer retains complete ownership rights to all raw activity logs, time entries, application tracking records, and desktop screenshots captured by Customer's monitored workstations ("Workforce Data"). JetSmart IT Services acts solely as a data processor on behalf of Customer.
10. Service Level Agreement (SLA) & Uptime
JetSmart IT Services guarantees a 99.9% target uptime for cloud tracking server endpoints and reporting dashboards. Offline agent buffers protect local activity tracking during temporary network disconnections.
11. Limitation of Liability
IN NO EVENT SHALL JETSMART IT SERVICES BE LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING EMPLOYMENT DISPUTES, WRONGFUL TERMINATION CLAIMS, OR LOST PROFITS ARISING FROM CUSTOMER'S USE OR MISUSE OF EMPLOYEE MONITORING DATA.
12. Contact Information & Legal Department
For inquiries concerning these Terms & Conditions or legal workplace compliance support:
JetSmart IT Services - Legal & Enterprise Division
Product: Intellitrack Employee Monitoring Platform
Email: legal@jetsmart.io / legal@intellitrack.io
Address: JetSmart IT Services Corporate HQ